ServiceBridge CX
OUTSOURCED CUSTOMER EXPERIENCE PARTNER

Your customers deserve a professional answer every time.

Trained customer service teams for third-party companies—calls, email, live chat, appointments, help desk, dispatch, and after-hours support under your brand.

Build My Support Team Explore Services

Built for companies that need reliable customer support without building an internal call center

LOGISTICSHEALTHCAREHOME SERVICESE-COMMERCETECHNOLOGYPROPERTY
WHAT WE HANDLE

A complete customer service department, without the overhead.

Choose the support channels you need. We train agents on your products, policies, scripts, and escalation procedures so customers experience one seamless brand.

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Inbound Call Support

Professional call answering, customer inquiries, order support, account assistance, and issue resolution.

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Live Chat & Messaging

Real-time website chat, SMS support, and customer messaging managed by trained representatives.

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Email & Ticket Support

Organized ticket handling, SLA tracking, customer follow-up, and detailed documentation.

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Appointment Scheduling

Booking, confirmations, rescheduling, reminders, and calendar coordination for service businesses.

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After-Hours Support

Extend your coverage into evenings, weekends, and holidays without increasing internal staffing.

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Help Desk & Dispatch

Tier-1 support, triage, escalation, field dispatch, driver coordination, and incident intake.

YOUR BRAND. OUR TEAM.

Customers never have to know support is outsourced.

Our agents answer using your company name, approved scripts, workflows, and systems. We operate as an extension of your organization.

✓ Client-specific scripts & knowledge base
✓ Call recording & quality monitoring
✓ Escalation workflows and priority handling
✓ Performance reports and account reviews
✓ CRM and help-desk integration
✓ Flexible staffing as volume changes
INDUSTRIES WE SUPPORT

Specialized support for customer-facing businesses.

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Trucking & Logistics

Shipment status, dispatch, scheduling, driver and customer communication.

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Home Services

Lead intake, appointment booking, emergency routing, and customer follow-up.

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E-Commerce

Order questions, returns, exchanges, product support, and customer retention.

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Technology & MSP

Tier-1 help desk, password and account issues, ticket intake, and escalation.

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Property Management

Tenant calls, maintenance requests, emergency escalation, and scheduling.

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Healthcare Offices

Appointment support, general inquiries, routing, and administrative assistance.

HOW IT WORKS

Launch your outsourced support team in four clear steps.

01

Discovery

We document your customer needs, channels, volume, hours, tools, and escalation requirements.

02

Build & Train

We develop scripts, a knowledge base, workflows, quality standards, and train assigned agents.

03

Test & Launch

We run test calls and scenarios, confirm routing and access, then begin live customer support.

04

Measure & Improve

We review response time, resolution, CSAT, volume, and quality with ongoing optimization.

24/7Coverage available
30 secTarget answer time options
100%Client-branded experience
1–50+Agents as you scale
FLEXIBLE PRICING

Start small. Scale when demand grows.

These sample packages can be customized by call volume, hours, channels, and agent requirements.

STARTER

$750/mo

For smaller businesses that need dependable call and email coverage.

  • Business-hours support
  • Up to 100 interactions
  • Email support
  • Basic monthly report
  • Standard call scripts
Request Starter
MOST POPULAR PROFESSIONAL

$1,500/mo

For growing teams that need multichannel customer coverage.

  • Phone, email & live chat
  • Up to 300 interactions
  • Appointment scheduling
  • Weekly reporting
  • Escalation workflows
Request Professional
DEDICATED

Custom

For companies that need dedicated agents, extended hours, and custom workflows.

  • Dedicated support team
  • Extended or 24/7 coverage
  • CRM/help-desk integration
  • Custom QA scorecards
  • Advanced reporting
Build a Custom Plan

Sample pricing only. Final pricing should be based on staffing, contact volume, channels, technology, compliance, and service-level requirements.

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Our goal is simple: every customer interaction should feel professional, responsive, and fully aligned with your brand.
ServiceBridge CX Service Standard
LET'S BUILD YOUR SUPPORT TEAM

Tell us what your customers need.

Share your expected volume, hours, channels, and service requirements. We’ll use this information to recommend an appropriate support model.

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CALL(701) 491-0585
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EMAILcontact@servicebridgecx.com
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COVERAGEBusiness Hours to 24/7